2783 Martin Rd.
Dublin, OH 43017
9891 Montgomery, Rd.
Cincinnati, Ohio 45242
2324 Stanley Avenue
Dayton, Ohio 45404
Local Technicians equal Great Service!!
Our local certified technicians and our access to repair and replacement parts will keep your system operational. We service all Nortel telephone systems including the BCM50, BCM100, BCM200, BCM400, BCM450, CICS and MICS running conventional telephony using the M7316 M7310 M7324 M7208 M7100 model telephones and the IP based telephones. Including Nortel Voice Mail systems Flash and Call Pilot. Nortel phones have been a leader in communication services for decades, and Ohio TeleCom is proud to offer Nortel’s high quality and reliable business phones and systems to its customers.
To Log Into System Programming:
1. Press FEATURE * * 2 6 6 3 4 4
2. Enter Password: 2 6 6 3 4 4 Display will read: ” A. Configuration”
Programming System Speed Dials:
Follow steps 1-3 under “Log Into System Features”
4. Press: SHOW Display will read: “1. Sys speed dial”
5. Press: SHOW Display will read: “Speed Dial #:___”
6. Enter: 01 or 02 or 03 etc… Display will read: “Speed dial #:01”
7. Press: SHOW Display will read: “No number stored”
8. Press the “CHANGE” softkey. Display will read: “#01:
9. Enter the Speed Dial number
10. Press the “OK” softkey.
11. Press: NEXT Display will read: “Use prime line”
12. Press: NEXT Display will read: “Display digits:Y”
13. Press: NEXT Display will read: “Bypass restr’n:N”
14. Press: NEXT Speed dial 01 has now been programmed:
To program another Speed Dial Number, repeat steps 6 thru 14.
Changing a name on a phone
Follow steps 1-3 under “Log Into System Features”
4. Press: SHOW Display will read: “1. Sys speed dial”
5. Press: NEXT Display will read: “2. Names”
6. Press the SHOW Display will read: “Set names”
7. Press: SHOW Display will read: “Show set:__”
8. Enter the extension number of which you wish to change the name
9. Press the CHANGE softkey
10. Using the dial pad spell out the name
11. Press: NEXT (if you fail to do this step, the name will not be saved!!!)
12. Press the RLS key
To Change the Time and date:
1. Press FEATURE * * T I M E
2. Enter Password: 2 6 6 3 4 4
3. Press NEXT Display will read: “Date DD MM YY”
4. Press the CHANGE softkey Display will read: “Year: # # “
5. Press the CHANGE softkey, (If the year is incorrect) Display will read: “Year: _ “
6. Enter the new YEAR Display will then read the new Year programmed.
7. Press NEXT Display will read: “Month: # # “
8. Press the CHANGE softkey, (If the month is incorrect) Display will read: “Month: _ “
9. Enter the new MONTH Display will then read the new Month programmed
10. Press NEXT Display will read: “Month: # # “
11 Press the CHANGE softkey, (If the day is incorrect) Display will read: “Day: _ “
12. Enter the new DAY Display will then read the new Day programmed
13. Press the CHANGE softkey Display will read: “Hour:
14. Press the CHANGE softkey Display will read: “Hour: _ “
15. Enter the new HOUR. (in 24-hour format – Ex.: 5:00pm = 17:00.
Display will then read the new Hour programmed.
16. Press NEXT Display will read: “Minutes: # # “
17. Press the CHANGE softkey Display will read: “Minutes”: _ “
18. Enter the new MINUTES.
M7324 User Card
Telephone Feature Card
This card shows the Business Series Terminals buttons. The table below shows which
buttons to use on the different types of Nortel Networks telephones.
T7100, T7208, M7100, M7208,
T7316 M7310, M7324
Feature ≤ Ä
Hold ≥ ú
Volume Control √ Ã
Release ® ¨
Background ≤°ﬂ Cancel ≤£°ﬂ
Music Listen to music (provided by your office) through your telephone speaker when you are
not on a call.
Inquiry Check what is programmed on any button. Useful when labeling buttons.
Duration Briefly display the approximate length of your current or most recent call.
Call ≤› Cancel ≤£›
Forward Send your calls to another telephone in your Norstar system.
Call Park ≤‡›
Put a call on hold so that it can be picked up from any telephone in your Norstar system.
The display shows a three-digit retrieval code.
To retrieve a parked call, press Æ and dial a retrieval code on any telephone in
your Norstar system. On the M7100 telephone, just lift the handset and dial the retrieval
Call Pickup – ≤‡ﬂ
directed Answer any ringing telephone.
Press ≤‡ﬂ and dial that telephone’s extension number.
Call Pickup – ≤‡ﬁ
group Answer a call that is ringing at another telephone in your pickup group. The external call
that has been ringing longest is answered first.
* Meridian and Norstar are trademarks of Northern Telecom
Call Queuing ≤°‚⁄
Answer the next call. If more than one call is waiting, priority is given to incoming
external calls over callback, camped, or transferred calls.
Re-route a call to another telephone, even if all its lines are busy.
Press ≤°¤, then dial the extension number of the receiving telephone.
Custom Call ≤•°‹¤
Routing(CCR) Turn CCR on or off. You must enter the System Coordinator or Basic password.
Class of ≤ﬂ°
Service Change the dialing filters on a line or telephone for your next call, or gain external access
password to your system. Dialing filters determine which numbers you can dial.
Press ≤ﬂ° and enter a password provided by your system coordinator to change
your class of service.
Establish a conference call between yourself and two other parties.
1. Make or answer the first call.
2. Put the first call on hold.
3. Make or answer the second call.
4. After the second call is connected, press ≤‹.
5. Press the line or intercom button of the first held call (not required on the M7100 telephone).
6. Press ® to end the conference call.
To remove yourself from a conference permanently (unsupervised conference):
Press ≤‡‚. The other two callers remain connected. (Some external lines may
not support this feature. See your system coordinator.)
To put a conference on hold:
Press ≥. The other two callers can still talk to each other.
To split a conference:
Press the line or intercom button of one caller to consult privately while the other caller is
on hold. To re-establish the conference, press ≤‹.
To disconnect one party:
Press the line or intercom button of the caller you want to disconnect, then press ®.
Press the line or intercom button of the remaining caller to resume your conversation.
To independently hold two calls:
Press the line or intercom button of the first caller, then press ≥. The second caller is
automatically put on hold. To re-establish the conference, retrieve one call from hold,
press ≤‹, then retrieve the second call from hold.
adjustment Adjust the contrast of your display.
Press ≤•‡, then press a number from⁄ to · (depending on your telephone).
Press ≥ to set your choice.
modes Choose one of three methods of dialing.
1. Press ≤•°¤.
2. Press £ to select the mode.
3. Press ≥ to store the mode.
Standard Dial: Select a line, then dial the number. (Standard Dial is always available,
even when another dialing mode is selected.)
Automatic Dial: Dial the number without choosing a line button first. Your prime line is
automatically selected for the call.
Pre-Dial: Dial the number, then press a line button to place the call. Edit the number by
pressing √ before placing the call.
Do Not ≤°ﬁ Cancel ≤£°ﬁ
Disturb When you are not on a call, to prevent all incoming calls, except priority calls, from
ringing at your telephone. When you are on a call, block an incoming priority call.
Group ≤°‚¤ Cancel ≤£°‚¤
Listening Use both the handset and speaker while you are on a call. To avoid electronic feedback,
keep the handset away from the speaker during the call, and press ® to hang up.
Temporarily suspend a call.
To retrieve a held call, press the button next to the flashing indicator. (Press ≥ on the
≤‡· or ≤≥
Temporarily suspend a call and prevent other telephones from picking it up.
Choice Select English as the language for the telephone display.
Select French as the language for the telephone display.
Select Spanish as the language for the telephone display.
Last Number ≤ﬁ
Redial Automatically redial the last external telephone number that you dialed.
Line pools ≤ﬂ›
With a line pool, telephones can share several lines for making calls.
1. Press ≤ﬂ› or Æ.
2. Enter a line pool access code. (See your system coordinator for a list.)
Line ≤°› Cancel ≤£°›
Redirection Send calls arriving on an external line to another telephone outside your Norstar system.
(Some external lines may not support this feature. See your system coordinator.) This
feature is not available on the M7100 telephone.
Generate a Link signal Ü to access a PBX or other host exchange.
Long Tones ≤°‚°
Generate a tone for as long as you hold down a button. This is used to communicate with
devices like fax or answering machines. Long tones are in effect only for your current
Messages ≤⁄ Cancel ≤£⁄
Send a message to a Norstar telephone’s display to have someone call you back.
To view and reply to your messages
1. Press ≤ﬂﬁ.
2. Press • and £ to view your message list.
3. Press ‚ to call the person who left you the message.
To erase a message
1. Press ≥ while viewing a message.
Moving line ≤•°⁄
buttons Change the position of your line or hunt group buttons.
1. Press ≤•°⁄.
2. Press the line button that you want to move.
3. Press the button to which you want to move the line.
4. Press ®. The two buttons are exchanged.
5. Switch the button caps.
Line buttons cannot be exchanged with intercom, Answer or Handsfree/Mute buttons.
Name and ≤°⁄· Cancel ≤£°⁄·
number Block the outgoing name and/or number on a per-call basis.
blocking 1. Press ≤°⁄·.
Page ≤ﬂ‚ and code (1 to 3) and zone (1,2,3, or None)
Make a page announcement through either the internal (code 1) or external (code 2)
speakers, or both (code 3).
Page announcements are programmed to time-out after a pre-selected amount of time
which is set by your installer.
≤ﬂ⁄ and zone (1,2,3, or None)
Make a page announcement to all, or to a specific group of Norstar telephones, through
the telephone speakers.
Make a page announcement through an external loudspeaker system.
Internal and external page
≤ﬂ‹ and zone (1,2,3, or None)
Make a page announcement through both your Norstar telephone speakers and an
external loudspeaker system.
Program a 1.5 second delay Ý, into an external autodial sequence.
For pulse dialing, • also inserts a 1.5 second delay.
Priority Call ≤ﬂ·
Interrupt a person who is on a call or using Do Not Disturb.
A person on another call can press ≤°ﬁ to block your priority call.
Programmed ≤•°· Nortel Norstar Meridian CICS
Release Program at the end of an external autodial number to automatically release Þ the call.
Ring Again ≤¤ Cancel ≤£¤
Monitor a busy or unanswered telephone, or a busy line pool within your system. Ring
Again signals you to call back when the telephone or line pool becomes available.
Ring type ≤•ﬂ
Select a distinctive ring to help differentiate between your telephone and others nearby.
1. Press ≤•ﬂ.
2. Enter the ring type number (⁄ to ›).
3. Press ≥.
Make your telephone ring so that you can adjust the volume. You can also adjust the
volume any time your telephone rings.
Store more than one autodial number or external carrier feature code on one memory
button by inserting a break point ß between numbers or codes. The first press of the
button dials the first number or code; the next press dials the next number or code. You
can program up to four numbers or codes separated by break points.
Number Save a number to redial later. Enter the code while you are on a call that you have dialed
to save the number. Enter the code when you are not on a call to redial the saved number. Nortel Norstar Meridian CICS
Service Show services
Display the services that have been turned on at a designated control set.
≤°‡⁄ Cancel ≤£°‡⁄
Turn on one of six schedules for alternative ringing/call answering arrangements from a
designated control telephone.
≤°‡¤ Cancel ≤£°‡¤
Turn on one of six schedules for alternative restrictions on particular lines or telephones
from a designated control telephone. You are required to enter the System Coordinator
≤°‡‹ Cancel ≤£°‡‹
Turn on one of six schedules for alternative routing on particular lines or telephones from
a designated control telephone. You are required to enter the System Coordinator
Speed Dial ≤‚
Dial an external telephone number using a two-digit code. There are two types of speed
dial codes: system (01 to 70) and personal (71 to 94). System speed dial codes can be
used from any Norstar telephone in the system. They are assigned by your system
coordinator. User speed dial codes are used exclusively at your telephone.
To make a call using a speed dial code:
1. Press ≤‚.
2. Enter the two-digit code for the number (01 to 70 for system speed dial, 71 to 94 for
User Speed Dial).
To program User Speed Dial numbers:
1. Press ≤•›.
2. Enter a two-digit code from 71 to 94.
3. Specify the external line by pressing a line button, a line pool button, or the intercom
button. If you don’t specify the line, the system automatically chooses a line for the call.
4. Dial the telephone number you want to program (up to 24 digits). Nortel Norstar Meridian CICS
5. Press ≥.
6. Record the code and number you have just programmed.
You cannot program User Speed Dial numbers while someone else is programming your Nortel Norstar Meridian CICS
Answer Turn System Answer on or off. You must enter the System Coordinator or Basic
Test a ≤°‚ﬁ
telephone Test the telephone display, buttons, speaker, handset or headset (if available) and power
supply. See the System Coordinator Guide for further instructions.
Briefly display the time and date while you are on a call.
≤°‚ﬂ Cancel ≤£°‚ﬂ
Replace message or call information on the display with the time and date.
Time & date ≤••ÊÈ˜‰
Enter a password provided by your system coordinator to change the time and date on all
sets with a display in your Norstar system.
Send a call to another telephone within your Norstar system, or to an external telephone.
You may not be able to transfer a call on an external line to an external telephone,
depending on the capabilities of the lines.
1. Make or answer a call.
2. Press ≤‡‚.
3. Call the person to whom you want to transfer the call.
4. Stay on the line if you wish to speak to the person first.
5. Press ® to complete the transfer.
If an external call is transferred to a busy internal or network extension, or is not
answered after a few rings, the call automatically rings again at your telephone.
Trunk Answer ≤°‚‚
Answer an external call on a line that has been placed into a Ringing Service schedule
from any telephone in your Norstar system. This feature does not work for a private line.
Preference Make changes to your button programming, User Speed Dial numbers, call log, dialing
options, display language, contrast, and ring type. See your system coordinator for the
password to access this programming.
Voice call ≤ﬂﬂ
Make a voice announcement or begin a conversation through the speaker of another
Norstar telephone without first making the other telephone ring. Nortel Norstar Meridian CICS
Voice call ≤°° Cancel ≤£°°
deny Prevent your telephone from receiving voice calls. As well, (Do Not Disturb)
≤°ﬁ prevents your telephone from receiving voice calls.
Wait for ≤°‚›
dial tone Program an external autodial number to prompt the system to wait to receive dial toneà
from another system before proceeding with the dialing sequence.
Call Display Services
The following features are only available if you subscribe to Call Display services from
your local telephone company.
Autobumping ≤°⁄ﬁ Cancel ≤£°⁄ﬁ
Have the system automatically delete the oldest log item from a full Call Log, so that a
new log item can be stored.
Information Display the name, number, or line name of a ringing or held call. Press £ to move
through the information displays.
Call Log ≤°⁄¤
Call Log displays use the following special characters:
1 (underline) identifies a new item
ø identifies answered calls
¤ identifies long distance calls
/ identifies that the information has been shortened
To view your Call Log
1. Press • to view old items.
Press £ to view new items.
Press ‚ to return to the last viewed item.
2. Press £ and • to move through your items.
3. Press √ to view more information on an item.
To erase a Call Log entry
1. Press ≥ while viewing an item.
To return a call from your Call Log
1. Display the desired number on your telephone.
2. Edit the number, if required. You can add numbers for long distance dialing or line pool
access, or remove numbers using √.
3. Press a line button then lift the handset.
Call Log ≤•°›
options Select the type of calls that will automatically be stored in your Call Log. Press £ to
see the next setting. Press ≥ to select the displayed setting.
Call Log ≤•°ﬁ
password Program a four-digit password for your Call Log. To remove a forgotten password, see
your system coordinator.
Log a call ≤°⁄‹
Store caller information for your current call in your Call Log. Nortel Norstar Meridian CICS
P0941545 Issue 01 Printed in Canada
Nortel Norstar Meridian CICS Business Telephone Systems is known throughout the world as a leader in communication services, including Voice over IP. With a business phone system from Nortel, your company will be able to take advantage of Nortel’s years of experience as an innovator in the communication technology field.An effective and reliable communication system is vital to the success of your business. Without a reliable phone system, you may be prone to missing or dropping calls from customers, which could lead to a dramatic loss in revenue. Also, an ineffective communication system with fellow employees can lead to decreased productivity and efficiency. In either case, an unreliable phone system could dramatically affect your bottom line. By using Nortel phones, you will be able to avoid all of these problems. Trying to fix a faulty phone system can take up much of your valuable time – time which you should be spending doing the work you are supposed to be doing. With Nortel phones, customer service and employee efficiency will be maximized. To find the Nortel phone system that will best suit your business, browse through our inventory of Nortel Phones.Nortel M7208 Telephone (model NT8B30)Nortel M7310 Telephone (model NT8B20)Nortel M7324 Telephone (model NT8B40)Nortel Networks T7208 Telephone (model NT8B26)Nortel Networks T7316 Telephone (model NT8B27A)Nortel Networks T7316E Telephone (model NT8B27JA)
Nortel Norstar Meridian CICS Business Telephone Systems
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